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BSOP 588 Managing Quality Complete Course Devry

Week 1

Devry BSOP – 588 Managing Quality

Week 1: Introduction to Quality Management – Discussion

1) Definition of Quality

2) Quality in Your Organization (graded)

Week 2

Devry BSOP – 588

Week 2: The Importance of QualityManagement Philosophies – Discussion

1) Quality Philosophies

2) Quality Awards (graded)

Week 3

Devry – BSOP 588

Strategy, the Customer and Quality Management – Discussion

1) Voice of the Customer (VOC)

2) The Kano Model (graded)

· Week 3 (Measuring Customer Service) 950+ Words

Week 4

Devry BSOP – 588

Workforce and Leadership for Excellence in Quality Management – Discussion

1) Quality Focus

2) Alignment of Strategy and Quality Mgmt. (graded)

· Devry BSOP – 588 Week 4 Midterm (Essay Questions)

Grade Details – All Questions

1.

Question :

(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.

2.

Question :

(TCO B) Explain each of the following statements as they apply to modern quality management.

a. Customer service is the rule, not the exception.
b.. The absence of defects is a given rather than a source of competitive advantage.

3.

Question :

(TCO A) Explain the three core principles of total quality.

4.

Question :

(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.

5.

Question :

(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.

6.

Question :

(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.

Week 5

Week 5: Performance Measurement in Quality Management – Discussion

1) Performance Metrics &

2) Cost of Quality (COQ) (graded)

· BSOP 588 Week 5 Case Study (Quality in Practice) 650+ Words

Week 7

· General Electric Quality Management

· BSOP 588 Week 7: Managing Quality Course Project (3900 Words)

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