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bus 201 exam 2

Question text

You have just accepted an international assignment in Sweden. On your first day in the office, you meet several new colleagues. Lars is the manager of the office and is a Swedish citizen; he has been with the company for five years. Sylvie is from France and has also just come to Sweden to work for your U.S. company.

Sylvie would be referred to as a(n):

Select one:

a. expatriate

b. host-country national

c. third-country national

d. local provider

e. interloper

Which of the following acts prohibits discrimination based on race, sex, age, color, national origin, and religion?

Select one:

a. The Fair Labor Standards Act of 1938

b. The Immigration Act of 1990

c. The Equal Pay Act (1963)

d. The Americans with Disabilities Act (1990)

e. The Civil Rights Act of 1964

Question 3

t

Learning organizations are good at

Select one:

a. problem creation.

b. learning from prior experiences.

c. containing knowledge.

d. discouraging new approaches.

e. None of the above.

Question 4

Question text

Collective Bargaining establishes

Select one:

a. wages, hours and working conditions.

b. a grievance procedure.

c. order of layoffs.

d. All of the above.

e. None of the above.

uestion 5

Question text

Barney’s Bats is reviewing their entire process. In particular, they are assessing how they get the wood used to make their bats, the process of making the bats from wood, and what their customers are looking for in their products. They market exclusively to major league players who are both demanding and specific in their requirements.

When the managers of Barney’s Bats consider the requirements the players have for the bats, they are looking at what part of the value chain?

Select one:

a. inbound logistics

b. operations

c. outbound logistics

d. marketing and sales

e. service

Question 6

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Which type of departmentalization requires diligent attention to managing decentralization and delegation?

Select one:

a. Functional

b. Product

c. Customer

d. Geographic

e. Geometric

uestion 7

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When identifying the best strategy for competing in a global marketplace, it is helpful to plot a company’s position on a(n):

Select one:

a. leadership grid

b. force field analysis grid

c. integration-responsiveness grid

d. cost-benefit grid

e. None of the above.

uestion 8

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Suppose you are promoted to a managerial position in a firm that you have been working for about five years. You are pleased with your new job but are concerned about problems you have been having. You are required, as part of your job, to determine the employees’ leave schedules. However, when you tell an employee that he/she can’t take leave on a certain day, the owner of the company allows them to go anyway. Consequently, the employees you manage are beginning to bypass you and do not seem to view you as a manager. Worse than that, after the owner has allowed the employee to take leave, if their work doesn’t get completed in their absence, the owner is upset with you!

In this situation, the basic problem is that the manager doesn’t have the ___________ to carry out the ___________ he has been given.

Select one:

a. responsibility, authority

b. authority, responsibility

c. accountability, authority

d. authority, accountability

e. responsibility, tasks

Question 9

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A type of organization in which top management ensures that there is consensus about the direction in which the business is heading is a:

Select one:

a. network organization.

b. mechanistic organization.

c. high-involvement organization.

d. learning organization.

e. functional organization.

Question10

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Suppose your company wins the Baldrige Award. When the award is presented, there are four areas of special commendation for your company:

1. Your company has consistently had the highest customer satisfaction ratings in the industry for over 10 years.

2. Your company has been able to reduce the cost of your produce by 10% even though competitors’ prices and the cost of raw materials is rising.

3. Your employees are a team of diverse, highly-satisfied people who are committed to the organization’s sustained success.

4. Your organization’s managers and employees are in touch with the long-term strategies for the company, constantly searching for opportunities and changes in customer expectations.

In number 3 above, your company is being recognized in which category of the Baldrige criteria?

Select one:

a. Leadership

b. Strategic Planning

c. Human Resource Focus

d. Process Management

e. Business Results

Question11

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Susan is a new management trainee at Barney’s Bats, Inc. She has just graduated with her bachelor’s degree in management and is anxious to use her education. She has been at work several days and has some questions about how the organization is managed and how the principles of organization structure are used in the company. She believes there is too much specialization and that the span of control in the company is not optimal.

Susan is looking for a long-term career with this company. Where can she look to view possible career paths with this company?

Select one:

a. minimum job qualifications for entry-level jobs

b. the organization chart

c. ask the director of public relations

d. company financial statements

e. There is probably no way to answer this question.

Question12

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Subdividing an organization into smaller units is

Select one:

a. departmentalization.

b. usually less cost efficient.

c. more expensive.

d. not effective for decentralized organizations.

e. All of the above.

Question13

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The Community Helpers Counseling Center and the Simplified Software Company have recently joined forces to produce a meal planning program for use on home computers. The two organizations decided to work together on the project since neither one could have developed the project with their own resources. This effort could be considered a

Select one:

a. network organization.

b. strategic alliance.

c. cluster organization.

d. classical conglomerate.

e. high-involvement organization.

Question14

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The areas described in the text as the most dominant in the global economy include:

Select one:

a. North America, Europe, and Asia

b. North America, Mexico, and Asia

c. North America, South America, and Europe

d. North America, Asia, and Africa

e. Europe, Asia, and Africa

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Suppose you face a question regarding how to handle a defective piece of equipment that your company sold. To tell the customer would cost you a substantial amount of money but if the equipment fails, it could lead to serious injury of the customer. You are choosing between three options presented by colleagues:

Option 1: Keeping quiet about the defect.

Option 2: Review company policy, industry practices, and advice from colleagues.

Option 3: Disclose the defect and suggest alternatives to eliminate the risk of injury.

Option B employs which ethical approach?

Select one:

a. egoism

b. utilitarianism

c. relativism

d. virtue ethics

e. None of the above.

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The model in which managers use their organization’s existing core capabilities to expand into foreign markets is called:

Select one:

a. international model

b. multinational model

c. global model

d. transnational model

e. All of the above

Question17

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Flexible factories differ from traditional factories by

Select one:

a. lot size, flow patterns, scheduling.

b. providing more production options.

c. providing a greater variety of products.

d. All of the above.

e. None of the above.

Question18

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Speaking out against unethical actions is called:

Select one:

a. empathy

b. generativity

c. mutuality

d. financial aspiration

e. intolerance of ineffective humanity

Question19

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Which organizational structure realizes the advantage of local responsiveness but the disadvantage of high manufacturing costs?

Select one:

a. Transnational

b. Global

c. Worldwide

d. International

e. Multinational

Question20

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The procedures that link the various parts of the organization for the purpose of achieving the organization’s overall mission is:

Select one:

a. coordination.

b. accountability.

c. responsibility.

d. authority.

e. corporate governance.

Question21

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Selling the rights to use your company’s brand name in return for a lump-sum payment and a share of the profits generated is referred to as

Select one:

a. franchising.

b. licensing.

c. entering a joint venture.

d. exporting.

e. royalty facilitation.

Question22

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Ideally, decision making should be done by

Select one:

a.

the board of directors.

b.

the top management of the organization.

c.

the customers of the organization.

d.

the supervisory level employees.

e.

those people most affected with the issue to be decided.

Question23

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The sequence of activities that flow from raw materials to the delivery of a product or service, with additional value created at each step is called:

Select one:

a. competitive analysis.

b. value chain.

c. customer analysis.

d. total quality management.

e. ISO 9000.

uestion24

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In a recent survey of 200 professionals, __________ percent admitted to lying to customers and colleagues.

Select one:

a. 2

b. 10

c. 98

d. 64

e. 35

Question25

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___________ considers acceptable behavior as that which maximizes benefits for the individual.

Select one:

a. Egoism

b. Deontology

c. Relativism

d. Universalism

e. None of above.

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