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bus 201 exam 3

Bus201 exam 3

Question 1

A reaction to conflict that involves either ignoring the problem by doing nothing at all, or by deemphasizing the disagreement is known as:

Select one:

a. accommodation.

b. avoidance.

c. probing.

d. compromise.

e. informing.

Question 2

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Supervisory leadership is behavior that provides

Select one:

a. support..

b. corrective feedback.

c. guidance.

d. All of the above.

e. None of the above.

Question 3

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Referent Power is described as power that exists through

Select one:

a. control over punishments.

b. control over rewards.

c. the authority to tell others what to do.

d. having expertise.

e. appealing personal characteristics.

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The highest group performance occurs when

Select one:

a. a highly cohesive group has high performance norms.

b. a highly cohesive group has low performance norms.

c. a non-cohesive group has high performance norms.

d. a non-cohesive group has low performance norms.

e. None of the above.

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According to the guidelines of goal-setting theory, which of the following goals is likely to stimulate performance?

Select one:

a. Increase quality levels.

b. Obtain sales levels 15% over the previous year.

c. Sell 85% of defective items overseas within two years.

d. Develop a cure for AIDS this year.

e. Employees who are late for work will be docked 1/2 day’s pay.

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A theory proposing that people will behave based on their perceived likelihood that their effort will lead to a certain outcome and on how highly they value that outcome is referred to as the:

Select one:

a. expectancy theory.

b. ERG theory.

c. path-goal theory.

d. equity theory.

e. goal.

Question 7

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_________ is a challenge of a diversified work force.

Select one:

a. Lowered organizational flexibility

b. Decreased ability to respond to consumer preferences

c. Increased communication problems

d. Enhanced cohesiveness

e. A lesser degree of stereotyping

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Cooper Johnson’s job responsibilities were recently changed as part of a decentralization effort taking place at his place of employment. He is to decide when a file’s status is to be altered rather than only altering files at his supervisor’s discretion. Cooper is pleased that his judgment is now utilized and valued by his employer. Cooper’s job has been

Select one:

a. encompassed.

b. enlarged.

c. expanded.

d. enriched.

e. explored.

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Legitimate Power is described as power that exists through

Select one:

a. control over punishments.

b. control over rewards.

c. the authority to tell others what to do.

d. having expertise.

e. appealing personal characteristics.

Submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as:

Select one:

a. job enlargement.

b. performance appraisal.

c. quid pro quo harassment.

d. job evaluation.

e. hostile environment

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Teams that make or do things like manufacture, assemble, sell, or provide service are known as:

Select one:

a. work teams.

b. project teams.

c. parallel teams.

d. management teams.

e. transnational teams

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Suppose that you have an employee who has had trouble with their job in the past. Your goal is for the employee to increase their good performance of their job. You have decided that you will handle this situation in one of two ways:

Option 1 is to spend time with the employee every day helping him with their job. This is an appealing option to the employee because he appreciates the attention and sees it as a positive reward.

Option 2 is to tell the employee that they will lose their incentive option until their performance improves.

Option 1 in the scenario above is an example of:

Select one:

a. positive reinforcement

b. negative reinforcement

c. punishment

d. extinction

e. none of the above

Question13

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Your organization uses teams extensively. In your new position as District Manager, you will be responsible for managing several different teams:

You are now a member of the District Managers’ Team–this team is made up of District Managers who coordinate the work of the district employees. As with all members of this team, you were named to this team when you were promoted to District Manager.

You now supervise the Salary Survey Team. This team is made up of employees from around the district who have been assigned to study the organization’s current salary policies and recommend changes to make your organization more competitive for the best job candidates. Several of your employees have also been assigned to the Service Enhancement Team, which has been formed to design new services for your organization to provide to customers. Each member of the team was selected for their technical expertise and knowledge.

Finally, the Local Managers in your district have formed their own team which meets each week via videoconference. They decided to do this so that they would be able to discuss similar issues they experienced in their jobs. They chose the videoconferencing method for their meetings since they are not able to meet regularly face-to-face.

The local managers’ team which meets by videoconferencing is an example of which type of team?

Select one:

a. work team

b. project and development team

c. parallel team

d. management team

e. virtual team

14. The text differentiates a “real team” from a working group by the

A. observable interpersonal interactions.

B. extraordinary efficiencies realized.

C. achievement of significant performance improvements.

D. agreement on a common goal to be achieved.

E. organizational structure.

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As related to management of human resources, diversity refers to

Select one:

a. differences in employee benefit plans (such as pensions, insurance, vacations, memberships, etc.)

b. differences in recruiting methods (such as newspapers, schools, flyers, magazines, agencies, etc.)

c. differences in demographics (such as age, race, gender, disability status, lifestyle, veteran status, educational level, etc.)

d. differences in pay methods (such as hourly, salaried, overtime, hazard-pay, commissioned, etc.)

e. None of the above.

16

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In monolithic organizations

Select one:

a. minorities are employed in all job levels.

b. minority members identify highly with the company.

c. minority members must adopt the norms of the majority to survive.

d. conflict among groups is high.

e. discrimination and prejudice are almost non-existent.

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The traits that seem to distinguish effective leaders from other people include all of these except

Select one:

a. self-confidence.

b. integrity.

c. knowledge of the business.

d. command-and-control attitude.

e. drive

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Which of the following statements is NOT TRUE regarding the Prologue feature on Andrea Jung and Avon?

Select one:

a. Andrea Jung was the first woman CEO in Avon history.

b. Jung sold Avon products door-to-door after becoming CEO to learn about the customers and the challenges facing her sales force.

c. Avon’s turnaround plan was highly ambitious and most people thought Jung couldn’t pull it off.

d. The turnaround of Avon was considered a pleasant surprise, but not too much of a challenge, given the company’s circumstances.

e. All of the above are true.

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The parading strategy for teams

Select one:

a. concentrates primarily on internal team processes.

b. attempts to focus on both internal team building and external visibility simultaneously.

c. is the most effective strategy for teams of the future.

d. requires team members to interact regularly with outsiders.

e. all of the above

uestion20

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Suppose you have a group of employees whom you find it very difficult to motivate. One of them, a young man named Charles, consistently tells you that he doesn’t believe he will ever succeed. He regularly tells his colleagues that “no matter how well I do in this job, I’ll never get a raise or promotion.” Another, named Susan, simply doesn’t care about any of the rewards that your organization offers and so she says “this just isn’t worth it to me to work that hard!” The third, an older employee named Jeannie, feels that she is no longer able to “keep up” in her job, that she is no longer physically able to do the job, so there is little use in trying.

Charles illustrates which of the following concepts?

Select one:

a. expectancy

b. instrumentality

c. valence

d. equity

e. empowerment

Question21

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According to Maslow’s Need Hierarchy

Select one:

a. one can never be fully satisfied.

b. higher-level needs are more important than lower-level needs.

c. people are motivated to satisfy lower-level needs before higher level needs.

d. once a need is satisfied, it becomes a powerful motivator.

e. unsatisfied needs will not motivate performance.

Question22

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Suppose that you have an employee who has had trouble with their job in the past. Your goal is for the employee to increase their good performance of their job. You have decided that you will handle this situation in one of two ways:

Option 1 is to spend time with the employee every day helping him with their job. This is an appealing option to the employee because he appreciates the attention and sees it as a positive reward.

Option 2 is to tell the employee that they will lose their incentive option until their performance improves.

The critical element to identify which strategy is used in the above scenario is:

Select one:

a. the fact that the behavior needs to be decreased.

b. your stated intention to increase a behavior.

c. the reward the employee will gain or lose.

d. all of the above.

e. none of the above.

Question23

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Question text

_______ power is dominant when a leader is followed due to his charisma.

Select one:

a. Legitimate

b. Reward

c. Coercive

d. Referent

e. Expert

24

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As a leadership trait, self-confidence

Select one:

a. tends to connect actions with words.

b. will usually dilute a leader’s effectiveness.

c. is an important prerequisite to charisma.

d. allows a leader to overcome obstacles.

e. supports a leader’s desire to lead

Question25

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The most important needs for managers, according to McClelland, are the needs for

Select one:

a. achievement, affiliation, and power.

b. existence, relatedness, and growth.

c. motivation and hygiene.

d. equity and fair treatment.

e. none of these.

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.

Question26

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Which of the following describes a project and development team?

Select one:

a. The team is responsible for making goods or doing services

b. They work to solve a particular problem

c. The operate as an essential component of the main work structure of the organization

d. They work on long-term projects

e. They are relieved of their usual duties while on the team

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Th

Question27

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Managing diversity is

Select one:

a. recognizing the characteristics common to specific groups of employees.

b. dealing with employees as individuals.

c. supporting, nurturing, and utilizing employee differences to the organization’s advantage.

d. All of the above.

e. None of the above.

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Question28

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The Effort-to-Performance Link in Expectancy Theory is

Select one:

a. Instrumentality.

b. Valence.

c. Outcomes.

d. Motivational Force.

e. Expectancy.

Feedb

Question29

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Question text

Giving people additional tasks at the same time to alleviate boredom is referred to as:

Select one:

a. job enrichment.

b. task significance.

c. job enlargement.

d. task identity.

e. punishment.

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Question30

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Which of the following is NOT true, according to the Prologue, “John Mackey and Whole Foods?”

Select one:

a. The fundamental operating unit is the team.

b. At Whole Foods, the belief is that decisions should be made closest to the action.

c. Whole Foods has been described as a social system, not a hierarchy.

d. Self-examination and peer pressure substitute for bureaucracy.

e. All of the above are true.

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Question31

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Self-confidence as an identified leadership trait refers to

Select one:

a. the correspondence between action and words.

b. honesty and credibility.

c. the ability to overcome obstacles.

d. discipline.

e. None of the above

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Question32

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When unwelcome sexual conduct has the purpose or effect of unreasonably interfering with job performance or creating an intimidating or offensive working environment, it is known as:

Select one:

a. quid pro quo harassment.

b. job evaluation.

c. job analysis.

d. hostile environment.

e. glass ceiling

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Question33

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According to the Ohio State and Michigan studies, the ideal leader

Select one:

a. does not exist.

b. is always task performance and group maintenance oriented.

c. is both autocratic and democratic.

d. is neither autocratic nor democratic.

e. relies on the situation to dictate his/her behavior.

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Question34

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Less restrictive policies and procedures and less standardized operating methods are approaches to:

Select one:

a. organizational flexibility.

b. centralized organizations.

c. span of control.

d. organization hierarchy.

e. creativity.

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Question35

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You are assigned a team project in one of your most important classes. You are concerned about this project because a large portion of your grade is dependent upon this team’s performance. There are, in general, some hard-working and committed students on your team. However, you have one team member, whose nickname is “Man,” who feels that the course is not important and that he has other, more important, things to do. “Man” has decided to let the others do the work. There are a few other team members who work hard as long as you are all together, but don’t work well on their own.

In this situation, the students who only perform well when the group works together illustrate which of the following concepts?

Select one:

a. cooptation

b. virtual team

c. social loafing

d. social facilitation effect

e. none of the above

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Question36

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The key element to teamwork is

Select one:

a. commitment to a common purpose.

b. adequate compensation.

c. strong interpersonal skills.

d. homogeneity among workers.

e. communication.

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Question37

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The term used to refer to all kinds of differences including religious affiliation, age, disability status, economic class and lifestyle in addition to gender, race, ethnicity, and nationality is:

Select one:

a. diversity.

b. employment.

c. selection.

d. recruiting.

e. managerial ethics

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Question38

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Caroline is a marketing representative for a publishing house. She is about to set her yearly goals with the manager of her department. There are a few goals that they are considering:

1. Increase her sales from 10,000 units to 20,000.

2. Redesign her work schedule to more effectively manage her time.

3. Develop an ethics code for the marketing representatives in the company.

Assuming that the most important of these goals to Caroline personally is the redesign of her work schedule, which of the following goal criteria is she focusing on?

Select one:

a. meaningful

b. challenging but attainable

c. acceptable

d. well compensated

e. none of the above

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Question39

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Positive consequences that motivate behavior are known as:

Select one:

a. motivators.

b. valence.

c. punishments.

d. reinforcers.

e. goals.

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Question40

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Which of the following is (are) a guideline(s) for managing diversity as provided in your text?

Select one:

a. Develop all organization members.

b. Work to retain the diverse employees that you have.

c. Assess your organization in order to uncover any problems.

d. Gain top management support.

e. All of the above ARE guidelines to managing diversity.

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Question41

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Charismatic leaders inspire all of the following in their followers EXCEPT:

Select one:

a.

trust

b.

acceptance

c.

emotional involvement

d.

affection

e.

All of the above are inspired by charismatic leaders

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Question42

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Teams can be very effective as a

Select one:

a. building block for organization structure.

b. force for cost reduction.

c. force for change and speed.

d. force for quality and innovation.

e. All of the above.

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Question43

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Your company has introduced a new program called “Stay to Move.” It has several different components:

1. Your company operates in a rural area where there are very few young employees. The company has set up regular meetings for young employees new to this rural area to exchange information about activities in the area, housing options, and simply to meet each other.

2. Since many of the older residents of the area are retired managers from your company, a component of the program includes assigning the older retired managers to help the younger mangers meet people in the organization and get advice on managing their careers.

3. Since the younger employees like to take off and travel, the company has introduced a flexible work system so that the young managers may work more hours each day and take off after they have completed their work for the week. This allows them more travel time for long weekends.

Component 2, as described above, is an example of:

Select one:

a. career displacement

b. support groups

c. accountability

d. systems accommodation

e. mentoring

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Question44

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You are assigned a team project in one of your most important classes. You are concerned about this project because a large portion of your grade is dependent upon this team’s performance. There are, in general, some hard-working and committed students on your team. However, you have one team member, whose nickname is “Man,” who feels that the course is not important and that he has other, more important, things to do. “Man” has decided to let the others do the work. There are a few other team members who work hard as long as you are all together, but don’t work well on their own.

In this situation, the student nicknamed “Man” is illustrating which of the following concepts?

Select one:

a. cooptation

b. virtual team

c. social loafing

d. social facilitation effect

e. none of the above

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The correct answer is: social loafing

Question45

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Level 5 leadership is:

Select one:

a. not well-known among executives.

b. a combination of determination and personal humility.

c. known for requiring that leaders exhibit pseudo-transformational characteristics.

d. rooted in ancient Greek philosophy.

e. All of the above are correct.

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Question46

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Tanner recently applied for a recruiting position with your firm. Tanner was very impressive: his grades in college were good, he’s active in his community, and his credentials and references were very favorable. You would hire him in an instant except that during an interview with him, you realized that he is blind. You cannot imagine how a blind person could perform the job! From this information, it appears that you and/or your organization needs

Select one:

a. special equipment to accommodate Jason.

b. better screening devices.

c. awareness training.

d. more detailed job specifications.

e. alternative work arrangements.

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The correct answer is:

Question47

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As a consultant to a local manufacturing facility, you are conducting a leadership training seminar. You encounter several managers who believe that they can describe the key to their success:

Manager A says that he is successful because when he tells a subordinate to do something, “they do it because I’m the boss and that’s that!”

Manager B explains that she can get her employees to do what she wants because they like her and they want the manager to like them.

Manager C feels that his employees are cooperative because they realize that he knows more about how to do their jobs than anybody else in the plant.

Manager D says that all the others should use her secret: “If I can’t get someone to work, I just take away their leave privileges and that corrects that problem!”

Manager C is exhibiting which type of power?

Select one:

a. referent

b. expert

c. legitimate

d. reward

e. coercive

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Question48

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Which of the following is (are) some challenges faced by organizations when managing a diverse workforce?

Select one:

a. Lower cohesiveness

b. Communication problems

c. Mistrust and tension

d. Stereotyping

e. All of the above.

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The correct answer is:

Question49

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A set of perceptions of what employees owe their employers, and what their employers owe them is known as a:

Select one:

a. personality contract.

b. quality circle.

c. psychological contract.

d. statistical process control.

e. none of the above.

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Question50

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Shared beliefs about how group members should think and behave are referred to as

Select one:

a. cultures.

b. roles.

c. norms.

d. positions.

e. cliques.

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The correct answer is:

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