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bus 201 midterm

straighterline BUS201 midterm

Question 1

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Implementation of selected goals and plans will be most successful when

Select one:

a. only managers participate in the planning process.

b. limited resources are provided for implementation.

c. the goals and plans are linked to other organizational systems.

d. the employees remain skeptical of the plan.

e. All of the above.

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Question 2

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Dr. Kenichi Ohmae points out that any business unit must take into account which of the following?

Select one:

a. the competition

b. the customer

c. the company itself

d. All of the above.

e. None of the above.

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The correct answer is:

Question 3

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Coordination method(s) include

Select one:

a.

planning.

b.

standardization.

c.

mutual adjustment.

d.

All of the above.

e.

None of the above.

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The correct answer is:

Question 4

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Which step in the formal planning process is sometimes ignored?

Select one:

a. Goal and plan evaluation

b. Situational analysis

c. Monitor and control

d. Implementation

e. Alternative goals and plans

Feedback

The correct answer is: Monitor and control

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Two managers at Minimum Effort, Inc. are discussing the latest e-mail they have received. Jimmy Joe’s reaction is simply to say: “All this thing needs to say, as far as I’m concerned, is if you don’t get busted for it, you’re innocent. If you do get caught, you pay the price.” His friend, Eddie, has a very different idea. His response is: “I believe, however, that every individual should take personal responsibility for their behavior. I would like for our organization to integrate that idea into everything we do here at work.” The email they are reading concerns how decisions are evaluated on the basis of right and wrong at their company.

The assessment of how decisions are evaluated in the company refers to the organization’s:

Select one:

a. organizational climate

b. ethical climate

c. ethical perspective

d. organizational dynamics

e. None of the above.

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The correct answer is:

Question 6

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Hammond University requires all applicants to their Masters of Business Administration Program to take the G.M.A.T. exam. This exam measures the test taker’s aptitude for management by measuring things like verbal comprehension, mathematical calculations, and other necessary management skills. This type of test is classified as a(n)

Select one:

a. personality test.

b. performance test.

c. integrity test.

d. cognitive ability test.

e. None of the above.

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The correct answer is:.

Question 7

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______________ involves assembling and coordinating organizational resources.

Select one:

a. Controlling

b. Planning

c. Organizing

d. Leading

e. All of the above

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The correct answer is:

Question 8

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In the 1950s, scholars began to recognize that worker productivity and __________ are based on more than the satisfaction of economic or social need.

Select one:

a. organizational success

b. outputs

c. manufacturing processes

d. inputs

e. self-concept

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The correct answer is:

Question 9

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Which of the following is/are considered to be contribution(s) of systematic management?

Select one:

a. Divided work into specialized tasks

b. Determined the importance of superior and subordinate roles

c. Employee efforts focused on achieving organizational goals

d. Raised managers’ awareness about the most pressing concerns of their job

e. Defined the “one best way” to perform job tasks

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Question10

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Quality can be measured in all of the following terms EXCEPT

Select one:

a. product performance.

b. customer service.

c. eliminating failures or breakdowns.

d. being first in a new market.

e. aesthetics.

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The correct answer is:

Question11

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Which of the following is one of the fundamental success drivers for managing competitive advantage?

Select one:

a.

Innovation

b.

Quality

c.

Speed

d.

Cost competitiveness

e.

All of the above.

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The correct answer is:

Question12

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Structurally, a high-involvement organization is

Select one:

a. tall and decentralized.

b. flat and decentralized.

c. tall and centralized.

d. flat and centralized.

e. None of the above.

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The correct answer is:.

Question13

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Office Depot gives a portion of their sales on school supplies to the customer’s designated school. This donation to a community organization is an example of:

Select one:

a. economic responsibility

b. legal responsibility

c. ethical responsibility

d. philanthropic responsibility

e. None of the above.

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The correct answer is: p

Question14

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Utilitarianism states that

Select one:

a. some values must always be upheld, regardless of the consequences.

b. societal rules or customs should be used to order values.

c. society will be enhanced if we all take care of ourselves and don’t harm others.

d. individuals might choose between conflicting values by tallying the final results of the various acts.

e. seeking the greatest good for the greatest number of people will lead to an ethical act.

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The correct answer is: Question15

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A strategy used to add new businesses that produce related products or are involved in related markets and activities is called:

Select one:

a. concentration

b. vertical integration

c. concentric diversification

d. conglomerate diversification

e. None of the above.

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The correct answer is:

Question16

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The best alliances are true partnerships that meet all of the following EXCEPT:

Select one:

a. individual excellence

b. investment

c. integrity

d. integration

e. management myopia

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The correct answer isQuestion17

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Subdividing an organization into smaller units is

Select one:

a. departmentalization.

b. usually less cost efficient.

c. more expensive.

d. not effective for decentralized organizations.

e. All of the above.

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The correct answer is:.

Question18

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You have met with your supervisor for your annual performance appraisal meeting. It has not gone well because you feel the meeting was handled inappropriately. You were told your work was “okay but done with a bad attitude.” When asked what you need to improve, you were told to “Do better. Work harder.” Your supervisor did not take notes and did not allow you to take notes in the meeting. You left the meeting with no solution to the problem and no agreement on when to discuss this again.

The fact that neither you nor your supervisor take notes during the meeting is a violation of which of the following recommendations for employee feedback?

Select one:

a.

Determine the causes for the low performance.

b.

Describe specifically the expectations and standards for job performance.

c.

Document discussions of employee feedback.

d.

Agree to a solution and a timetable for improvement.

e.

Summarize the employee’s specific performance.

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The correct answer

Question19

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The manager of The Gallery Restaurant noted that the restaurant had experienced a decrease number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager’s decision to have the menu revised suggests that she failed to

Select one:

a. identify the problem.

b. evaluate the alternatives and consequences.

c. properly diagnose the cause of the problem.

d. evaluate the decision and its consequences.

e. identify a solution.

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Question20

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Operating in a global marketplace is considered more complex because

Select one:

a. managers must compete with cost-efficient overseas competitors.

b. the lessening of trade barriers has presented many opportunities in previously protected markets.

c. many overseas competitors operate with greater economies of scale.

d. of varying cultures and coordination of globally dispersed operations.

e. international management is relatively risk-free as compared to domestic management.

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Question21

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Which of the following companies are NOT included in the Business Week Global Top 25?

Select one:

a. Microsoft

b. Coca Cola

c. Novartis

d. Federal Express

e. Toyota

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Question22

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The key management functions include:

Select one:

a. Planning, Leading, Controlling, and Organizing

b. Marketing, Finance, Accounting, and Production

c. Planning, Operations, Labor, and Contracting

d. Hiring, Training, Appraising, and Firing

e. Marketing, Management, Finance, and Accounting

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Question23

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Which of the following is the “lowest” level of the pyramid of global corporate social responsibility and performance?

Select one:

a. economic responsibility

b. legal responsibility

c. ethical responsibility

d. philanthropic responsibility

e. financial responsibility

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Question24

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When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n):

Select one:

a. active contributor in a productive relationship

b. agent for social capital

c. passive employee

d. an example of an emotionally intelligent employee

e. All of the above

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T

Question25

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Which of Mintzberg’s roles involves speaking on behalf of the organization?

Select one:

a. disseminator

b. spokesperson

c. liaison

d. figurehead

e. disturbance handler

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Th

Question26

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Which of the following are ways that firms become true learning organizations?

Select one:

a. Their people must engage in disciplined thinking and attention to details.

b. They search constantly for new knowledge, looking to expand horizons.

c. They carefully review both success and failures.

d. They share ideas throughout the organization via reports and informal discussions.

e. All of the above.

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Question27

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It is crucial to remember when selecting employees that your methods and questions must be:

Select one:

a. generated internally.

b. utilized for every job.

c. utilized for every applicant.

d. universally acceptable.

e. job related.

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Question28

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The state that exists when decision makers have insufficient information is:

Select one:

a. certainty.

b. uncertainty

c. risk.

d. probability.

e. undecided.

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Question29

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Susan is a new management trainee at Barney’s Bats, Inc. She has just graduated with her bachelor’s degree in management and is anxious to use her education. She has been at work several days and has some questions about how the organization is managed and how the principles of organization structure are used in the company. She believes there is too much specialization and that the span of control in the company is not optimal.

Susan believes that there is too much specialization in the company. Therefore, she appears to favor:

Select one:

a. low differentiation

b. high differentiation

c. less coordination

d. a new job

e. more levels in the hierarchy

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Question30

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Identification of the industry (or industries) in which an organization is to compete is referred to as _______________ strategy.

Select one:

a. business

b. industry

c. portfolio

d. functional

e. corporate

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Question31

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The Caux Principles are based on two ethical ideals. They are:

Select one:

a. good and bad

b. right and wrong

c. kyosei and human respect

d. kyosei and human dignity

e. self fulfillment and happiness

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Question32

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The formal structure of an organization is put in place to:

Select one:

a. control people.

b. control decisions.

c. control actions.

d. All of the above.

e. None of the above.

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Question33

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The authority levels of the organizational pyramid is called the:

Select one:

a. chain of command

b. organization structure.

c. organization hierarchy.

d. span of management.

e. organization control.

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T

Question34

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Which of the following companies is an example of a transnational company?

Select one:

a. Sony

b. IBM

c. Coca Cola

d. Caterpillar

e. Unilever

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Question35

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Reasons for utilizing a third-country national include

Select one:

a. they are familiar with the host country culture and language.

b. local governments provide incentives for creation of jobs for their own citizens.

c. they are familiar with the company’s culture.

d. they can soften political tensions between parent and host countries.

e. None of the above.

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Question36

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Integrity-based ethics programs utilize

Select one:

a. stated societal rules and values.

b. corporate social responsiveness.

c. a set of guiding principles.

d. monitoring and punishment.

e. top-level development.

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Question37

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Which of the following principles states that each employee should be assigned to only one supervisor?

Select one:

a. authority

b. unity of direction

c. unity of command

d. scalar chain

e. unity of vision

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Question38

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Which of the following is NOT a danger sign for organizations?

Select one:

a. excessive emphasis on short-term revenues

b. failure to establish a written code of ethics

c. a desire for “quick fix” solutions

d. consideration of ethics as solely a legal issue or a public relations tool

e. All of the above are danger signs for organizations.

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Question39

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Pearl Jam made a public statement that they had decided not to book any concerts through Ticketmaster as an objection to the virtual monopoly Ticketmaster has on the industry. The initial strong public support has been followed by fewer concerts, lower revenues, less overall public exposure, and more hassles for the band. In retrospect, the band’s decision seems to have

Select one:

a. been improperly framed.

b. been socially irresponsible.

c. discounted the future.

d. psychological conflict.

e. involved too many conflicting groups.

Feedbac.

Question40

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Given that Kleenex Facial Tissue has the largest market share but is in a declining growth industry, it is probably safe to assume that Kleenex Facial Tissue would be located where on the Boston Consulting Group Matrix for its parent corporation?

Select one:

a. As a dog

b. As a question mark

c. As a star

d. As a cash cow

e. As a resource burner

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Question41

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During the planning process, human resource managers do all of the following EXCEPT:

Select one:

a. demand forecast.

b. plan for internal labor supply.

c. outplacement.

d. job analysis.

e. plan for external labor supply.

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The correct answer is: outplacement.

Question42

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A plan to integrate new employees into a new system of payroll is an example of which type of plan? (Assume that you anticipate making this change only once.)

Select one:

a. standing plan

b. single-use plan

c. implementation plan

d. on-site plan

e. None of the above.

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Question43

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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find “the best way” to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees’ feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees’ needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to “crunch the numbers” to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no “one best way” to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.

Which theoretical approach does Colleague 2 appear to favor?

Select one:

a. systematic management

b. scientific management

c. administrative management

d. human relations perspective

e. contingency perspective

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Th

Question44

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An organization in which high-level executives make most decisions and pass them down to lower levels for implementation is a:

Select one:

a. matrix organization.

b. divisional organization.

c. functional organization.

d. centralized organization.

e. decentralized organization.

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The .

Question45

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Managers’ faulty thought processes that can lead companies to failure include:

Select one:

a. I must consult others for decision making.

b. E-commerce is expensive and difficult.

c. We must make a profit to survive.

d. My forecasts are conservative.

e. All of the above are correct.

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T

Question46

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An internal mechanism for promoting open job positions is

Select one:

a. job bidding.

b. job notification.

c. job posting.

d. job promotion.

e. job recruitment.

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Question47

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Flexible factories are organized around

Select one:

a. people.

b. products.

c. production lines.

d. equipment.

e. time.

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Question48

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Suppose Always Beautiful is a newly-formed multinational cosmetics company. The primary aim of the organization is to provide natural cosmetics for woman of all ethnic backgrounds and nationalities. The company’s leaders have hired you to assist them in setting up their organization.

The company’s founder believes that the one thing she will have to focus on as manager is to be efficient. What advice should you give the founder?

Select one:

a. That efficiency is the only key to her success as a manager.

b. That effectiveness, not efficiency, is the only key to success as a manager.

c. That the best managers maintain a clear focus on both effectiveness and efficiency.

d. That whether efficiency or effectiveness is most important depends on the industry in which you operate.

e. None of the above is accurate.

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The correct answer is: T

Question49

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The finding that workers performed and reacted differently because they were being observed is known as:

Select one:

a. the bureaucratic effect

b. the Hawthorne effect

c. Theory X/Theory Y

d. the contingency effect

e. the strategic effect

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T

Question50

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It is estimated that nearly ___ percent of all employee transfers are to an international location.

Select one:

a. 75

b. 50

c. 15

d. 25

e. 40

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The correct answer is:

Question51

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Goals established during the planning process must be based upon

Select one:

a. the situational analysis.

b. the probability of success.

c. the needs of management personnel.

d. All of the above.

e. None of the above.

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Question52

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The degree to which differentiated work units work together and coordinate their efforts is:

Select one:

a. hierarchy.

b. accountability.

c. integration.

d. responsibility.

e. authority.

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Question53

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________________, an organizational behaviorist, recommended greater autonomy and better jobs for workers.

Select one:

a. Chris Argyris

b. Max Weber

c. Chester Barnard

d. Douglas McGregor

e. Frederick Taylor

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The correct a

Question54

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You have just accepted an international assignment in Sweden. On your first day in the office, you meet several new colleagues. Lars is the manager of the office and is a Swedish citizen; he has been with the company for five years. Sylvie is from France and has also just come to Sweden to work for your U.S. company.

Lars would be referred to as a(n):

Select one:

a. expatriate

b. host-country national

c. third-country national

d. local provider

e. interloper

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Question55

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Goodwill stemming from social relationships is called

Select one:

a. social empathy

b. social capital

c. emotional intelligence

d. capital improvement

e. capital empathy

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Question56

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A strategy map might include all of the following information except:

Select one:

a. financial goals

b. short term value

c. customer goals

d. internal goals

e. learning and growth goals

Feedbac

Question57

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Validity refers to

Select one:

a. the qualifications needed for the job.

b. the qualifications of a job candidate.

c. assesses the accuracy of the selection test.

d. whether a test is legally admissible in court.

e. None of the above.

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Question58

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Managers who want to strengthen their firms’ competitiveness via core competencies need to focus on which of these related issues?

Select one:

a. Identifying existing core competencies.

b. Acquiring core competencies that will be important for the future.

c. Keep investing in competencies so the firm remains world-class.

d. Extending competencies to find new applications and opportunities for the markets of tomorrow.

e. All of the above.

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Question59

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Manager A is a “rugged individualist” who believes that every person is responsible for him/herself. Manager B is the employee who questions everything – not just the decision made but whether or not the decision-maker should have made the decision.

Manager B could be described as:

Select one:

a. high power distance

b. low power distance

c. individualist

d. collectivist

e. high uncertainty avoidance

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Question60

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Around _______________, the Chinese practiced the four management functions.

Select one:

a. 350 B.C.

b. 450 B.C.

c. 720 B.C.

d. 915 B.C.

e. 1100 B.C.

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Th

Question61

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Barney’s Bats is reviewing their entire process. In particular, they are assessing how they get the wood used to make their bats, the process of making the bats from wood, and what their customers are looking for in their products. They market exclusively to major league players who are both demanding and specific in their requirements.

When the management team at Barney’s reviews the process of producing the actual bats, they are looking at what part of the value chain?

Select one:

a. inbound logistics

b. operations

c. outbound logistics

d. marketing and sales

e. service

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Question62

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Diseconomies of scale refer to

Select one:

a. environmental forces which inherently have a negative impact on business growth.

b. realization of lower per unit costs.

c. the varied costs associated with an organization being too big.

d. employing materials/processes in related products or services.

e. an inability to achieve the advantages of larger organizational size.

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Question63

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In a performance test, the test taker

Select one:

a. performs some part of the job applied for.

b. takes a paper-and-pencil honesty test.

c. is measured for general aptitude.

d. is evaluated for drug use.

e. completes a pre- and post-test.

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Question64

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Which of the following is an advantage of customer departmentalization?

Select one:

a. Information needs are managed more easily.

b. Employees are able to focus on unique customer needs.

c. Efficient resource utilization.

d. Decision making and lines of communication are simple.

e. All of the above.

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Question65

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Typical strategic goals might include

Select one:

a. production scheduling, training of personnel, accounting procedures, updating equipment used.

b. profit levels, share value, growth, return on investment, societal impact.

c. advertising expenditures, sales levels, product use innovations, customer feedback levels.

d. absenteeism levels, benefit usage and value, human resource utilization, compliance with civil rights laws.

e. All of the above.

Feedba

Question66

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The Red Fox Corporation manufactures engines for its trucks in a central location in order to attain cost economies and then sends these engines to various subsidiaries for final assembly to the truck bodies in order to meet local safety specifications. This type of organizational structure is referred to as

Select one:

a. global.

b. transnational.

c. international.

d. world assembly.

e. worldwide.

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Question67

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The order of the levels in the pyramid of global corporate social responsibility and performance are (from bottom to top):

Select one:

a. economic, legal, philanthropic, ethical

b. ethical, economic, legal, philanthropic

c. economic, legal, ethical, philanthropic

d. legal, economic, ethical, philanthropic

e. philanthropic, economic, legal, ethical

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Question68

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You work for a new start-up software design firm. There are five highly-opinionated but very committed employees in your group. The owner firmly believes that she should make every decision since she is, as she often says, “the one who signs the checks.” You and one of your colleagues agree that the owner is wrong in many of her management decisions. It has become a very emotional and personal issue for all of you. At this point, most people in the firm agree that the decision making of everyone involved has been compromised.

If, in the beginning of your work with the company, your differences with the owner were purely based on differences in judgment, but have now deteriorated to the point that your differences are more emotional and directed personally toward one another, it can be said that you initially experienced _______________ but now are experiencing ________________.

Select one:

a. satisficing; maximizing

b. cognitive conflict; affective conflict

c. affective conflict; cognitive conflict

d. maximizing, satisficing

e. uncertainty; certainty

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Question69

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A key concept of the human relations approach is _________________.

Select one:

a. Statistical models should be utilized to answer management questions.

b. Social needs have precedence over economic needs.

c. Hierarchy defines the relationship among jobs.

d. Rules and regulations standardize behavior.

e. Productivity and employee behavior are influenced by the informal work group.

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The c

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The National Labor Relations Act of 1935

Select one:

a. declared unions illegal.

b. established right-to-work states.

c. declared that management practices should be free of government interference.

d. declared unions legal.

e. protected employers’ free speech rights.

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With people, which of these can give organizations a competitive advantage?

Select one:

a. being rare

b. creating value

c. being difficu

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