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DeVry BSOP 326 Total Quality Management Week 2 Quiz

Page: 1 2
1. Question : (TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____.
automation, quality quality, productivity inventory, quality inspection, quality
2. Question : (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?
Most problems depend on the system and cannot be controlled by workers. Slogans benefit customers more than workers. Not all workers can read the slogans. Slogans are costly to maintain and periodically update.
3. Question : (TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled “If Japan Can … Why Can’t We?” When did this broadcast occur?
1960 1970 1980 1990
4. Question : (TCO 4) Two U.S. consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?
Crosby and Deming Juran and Crosby Crosby and Feigenbaum Deming and Juran
5. Question : (TCO 4) Meeting quality goals during operations is which of the processes of Juran’s Quality Trilogy?
Quality control Quality design Quality improvement Quality planning
6. Question : (TCO 3) ISO 9000 recertification is required every _____.
3 years 5 years 7 years 9 years
7. Question : (TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?
Several American automobile industry executives The American Society for Quality (ASQ) An act of Congress The Baldrige Consulting Group
8. Question : (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.
to recognize the achievements of high-quality companies to establish guidelines and criteria for evaluation of quality-improvement efforts to provide detailed information on how award-winning enterprises achieved success to encourage the use of quantitative analysis to improve quality
9. Question : (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except _____.
from quality assurance and strategic quality planning to broad focus on process management from a focus on current customers to a focus on current and future customers and markets built on long-term relationships from human-resource administration to high-performance work systems from intraindustry rivalries to intraindustry alliances
10. Question : (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following?
Deming Prize American Society for Quality Control Award Malcolm Baldrige National Quality Award ISO 9000 certification program
1. Question : (TCO 4) Match the following:
Juran’s definition of quality is
Higher quality leads to

Institute training is

Variation is

Theory of knowledge is part of Deming’s profound knowledge

2. Question : (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas?
3. Question : (TCO 4) What are two of Deming’s 14 points?
4. Question : (TCO 3) What are two of the five objectives of ISO 9000?
5. Question : (TCO 3) Briefly explain how there are no losers in the Deming Prize process.
6. Question : (TCO 4) Deming’s Point 3 is: Understand inspection. Briefly explain what Deming means.
7. Question : (TCO 4) Briefly explain Juran’s Quality Trilogy.

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