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DEVRY BSOP206 week 2 quiz

1. Question : (TCO 5) What is the forecast for May, based on a weighted moving average applied to the following past-demand data and using the weights 4, 3, and 2 (largest weight is for most recent data)?

Nov. Dec. Jan. Feb. Mar. Apr.

37 36 40 42 47 41






Question 2. Question : (TCO 5) Jim’s department at a local department store has tracked the sales of a product over the last 10 weeks using exponential smoothing with an alpha of 0.3. In January, he forecasted $150,000 in sales and achieved $155,000 is sales. Using this same forecasting model, estimate Jim’s February sales.





Question 3. Question : (TCO 5) Using a 3-year moving average, forecast the amount for Year 10.

Year Demand

1 74

2 90

3 59

4 91

5 140

6 98

7 120

8 123

9 99

Year 10 = 122.87

Year 10 = 99.98

Year 10 = 110.67

Year 10 = 114

Question 4. Question : (TCO 7) Which of the following helps operations managers focus on the trivial few and the critical many?

Value analysis

Value engineering

Financial analysis

Product-by-value analysis

None of the above

Question 5. Question : (TCO 7) Which of the following moments of truth exemplifies the customer’s standard expectations?

: Your advisor made you wait, even though you had an appointment.

You had to visit once to reach your academic advisor.

Your advisor was competent, helpful, and understanding.

Your advisor failed to keep his or her appointment with you

Question 6. Question : (TCO 7) Forecasts are usually classified by time horizon into three categories. What are they?

Short-range, medium-short, and long-range

Finance/accounting, marketing, and operations

Strategic, tactical, and operational

Exponential smoothing, regression, and time series

Long-range, medium-range, and short-range

: 0 of 3


Question 7. Question : (TCO 7) A product’s life cycle is divided into four stages, which are _____.

introduction, growth, decline, and maturity

introduction, growth, stability, and decline

introduction, maturity, saturation, and decline

introduction, growth, immaturity, and decline

None of the above

Question 8. Question : (TCO 7) The specific components inputted into the fourth house in the house of quality are satisfied by _____.

the quality plan

customer requirements

design characteristics

the production process

Question 9. Question : (TCO 5) In time series, which of the following cannot be predicted?

Random variations “blips”

Technological trends

Seasonal fluctuations

Regular fluctuations

Large decreases in demand

Question 10. Question : (TCO 6) Which of these statements best describes computer-aided design (CAD)?

It is the interactive use of computers to design a product and prepare engineering documentation.

The use of special computer programs to direct and control manufacturing equipment.

It is the ability to depict objects in three-dimensional form.

It is a visual form of communication in which images substitute for the real thing.

1. Question : (TCO 7) What is quality function deployment (QFD)? Provide an example of how it can be used.

Question 2. Question : (TCO 7) What are the benefits to manufacturability and value engineering?

Question 3. Question : (TCO 5) What are the benefits of quantitative and qualitative forecasting methods?

Question 4. Question : (TCO 5) Which one of the four components of a time series is rarely forecast, and why is this?

Question 5. Question : (TCO 6) What is a make-or-buy decision and why is it so important?

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