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Devry BSOP326 week 2 checkpoint

Question 1.1.(TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals?(Points : 2)

Question 2.2.(TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories?(Points : 2)

Question 3.3.(TCO 4) Deming’s services were not requested in the United States until(Points : 2)

Question 4.4.(TCO 3) The Deming Prize was established in which of the following countries?(Points : 2)
The United States

Question 5.5.(TCO 3) The framework for companywide quality control in Japan is provided by _____.(Points : 2)
the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award

Question 6.6.(TCO 3) The original aim of ISO 9000 was to ensure that(Points : 2)
a forum for information exchange was available.
award products and services provided by registered organizations were consistently fit for their intended purpose.
firms adopt quality-and productivity-improvement approaches.
awareness of productivity and quality were promoted.

Question 7.7.(TCO 4) Which of the following individuals is credited with having the greatest influence on quality management?(Points : 2)
Philip B. Crosby
W. Edwards Deming
Kaoru Ishikawa
Joseph M. Juran

Question 8.8.(TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____.(Points : 2)
to help improve organizational performance practices
to facilitate communication and sharing of best practices
for guiding organizational planning and opportunities for learning
to encourage the use of quantitative analysis to improve quality

Question 9.9.(TCO 3) All of the following are true regarding ISO 9000 series, except _____.(Points : 2)
ISO-certified organizations are assured of providing superior product quality
the requirements provide a structure for a basic quality assurance system
the standards describe processes affecting quality
individual sites, not entire companies, must achieve registration individually

Question 10.10.(TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following?(Points : 2)
Several American automobile industry executives
The American Society for Quality (ASQ)
An act of Congress
The Baldrige Consulting Group

Question 11.11.(TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____.(Points : 2)
inspecting 100% of output
reducing variation
reducing customer complaints
separating the planning and execution functions

Question 12.12.(TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____.(Points : 2)
design engineers
top management
material suppliers

Question 13.13.(TCO 3) ISO 9001 provides specific requirements for _____.(Points : 2)
terms and definitions used
a quality management system
improving quality
outgoing quality levels

Question 14.14.TCO 3) The entity created under Public Law 100-107 is(Points : 2)
Deming Prize
American Society for Quality Control Award
Malcolm Baldrige National Quality Award
ISO 9000 certification program

Question 15.15.(TCO 3) A cheaper alternative to competing for the Baldrige award is _____.(Points : 2)
The Deming Prize
Shingo Award
state competitions
Juran Prize

Question 16.16.(TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____?(Points : 2)

Question 17.17.(TCO 3) The categories of criteria for the Baldrige award include all of the following except _____.(Points : 2)
strategic planning
customer focus
process focus

Question 18.18.(TCO 4) Meeting quality goals during operations are which of the processes of Juran’s Quality Trilogy?(Points : 2)
Quality control
Quality design
Quality improvement
Quality planning

Question 19.19.(TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals?(Points : 2)
Crosby and Deming
Juran and Crosby
Crosby and Feigenbaum
Deming and Juran

Question 20.20.(TCO 4) Unlike Deming and Juran, _____ idea was that quality was free.(Points : 2)

Question 21.21.(TCO 4) Which of the following is true regarding inspection under the Deming philosophy?(Points : 2)
Inspection encourages quality production.
Inspection can be used to ensure quality.
Inspection should not be depended upon to improve quality.
Inspection adds value to the product.

Question 22.22.(TCO 3) Companies found that the real value is in the ______.(Points : 2)
winning an award

Question 23.23.(TCO 4) Which of the following is not a part of the Deming’s approach?(Points : 2)
Constancy of purpose
Removing barriers
Management by objectives
Stop depending on inspection

Question 24.24.(TCO 4) Which of the following represents a point of disagreement between Deming and Juran?(Points : 2)
Upper management requires training and experience in managing for quality.
Change can be accomplished within the organization’s existing structure.
Commitment by top management is a necessity.
Employees need to know who uses their products.

Question 25.25.(TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____.(Points : 2)
automation; quality
quality; productivity
inventory; quality
inspection; quality

Question 26.26.(TCO 4) The quality pioneer that espoused the idea of “zero-defects management” is which of the following individuals?(Points : 2)
Joseph M. Juran
Frederick Taylor
Armand Feigenbaum
Philip B. Crosby

Question 27.27.(TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated?(Points : 2)
They create adversarial relationships.
Slogans benefit customers more than workers.
Not all workers can read the slogans.
Slogans are costly to maintain and periodically update.

Question 28.28.(TCO 3) ISO 9000 recertification is required every _____.(Points : 2)
3 years
5 years
7 years
9 years

Question 29.29.(TCO 3) ISO 9000 requires that organizations develop a _____.(Points : 2)
quality management system
retail approach

Question 30.30.(TCO 4) The Profound Knowledge system is attributed to which of the following?(Points : 2)
Philip B. Crosby
W. Edwards Deming
Armand Feigenbaum
Joseph M. Juran

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