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How Does Listening Enhance Our Interpersonal Communication?


NEED BY 10 APRIL 2016 BY 2300HRS


In this Assignment, you will identify instances of effective and ineffective communication in terms of effective listening.


Review Wood, Chapter 6, and the Prepare section.


Wood presents three Guidelines for Effectively Listening that summarize the concepts in Chapter 6:


  • Being mindful involves paying complete attention to what is happening in an interaction without imposing your own thoughts, feelings, or judgments.

  • Adapting listening appropriately requires knowing your purpose for listening, the context, and the needs and circumstances of the person to whom you are listening. Wood discusses three reasons for listening: for pleasure, for information, and to support others. The textbook details the attitudes and skills required for each (pp. 156–160).

  • Listen actively means investing the effort needed to apply effective listening skills and to become an active partner in reaching mutual understanding.

    Perform: Assignment (100 points) CM206-3: Analyze what constitutes effective interpersonal communication in diverse contexts.

    In this Perform activity, you will respond to 5 open-ended questions about a video scenario.

    You will submit your completed work to your instructor via the Dropbox.

    NOTE: When citing the textbook, use APA style as follows:

    Wood, J. (2010). Interpersonal communication: Everyday encounters. Boston, MA: Wadsworth.


    View the video, Alan O’Connor, Manager . Use the concepts in Unit 6 as you respond to the questions on effective listening strategies. You can also read a transcript of the video.



  1. From the interaction does it seem to you that Alan is actively listening? Why or why not?
  2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
  3. How might issues of diversity and multiculturalism impact Alan’s listening skills? How might this impact his organization?
  4. Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive climate.
  5. What suggestions would you give Alan about how to start interviews in ways that establish a supportive environment for interaction?


Preparing your Project


  • For this project, you are answering the questions, not writing a traditional paper. You can copy the questions listed above into a Word document and then add your answers.

  • Your answers should be composed in complete sentences and paragraphs, and the entire project should be a total of 500 to 600 words, or about 2 pages.

  • Use 1-inch margins on all sides of the document.

  • Use a 12-point font such as Times New Roman or Arial.

  • If you cite references (such as the text), you need to provide the source information.

  • Your project should demonstrate careful proofreading.

    Submitting your Project

    Put your project in a Word document. Save it in a location and with a name that you will remember. When you are ready to submit it, click on the Dropbox and complete the steps below:


  • Click the link that says “Submit an Assignment.”

  • In the “Submit to Basket” menu, select Unit 6: Assignment Dropbox.

  • In the “Comments” field, include at least the title of your paper.

  • Click the “Add Attachments” button.

  • Follow the steps listed to attach your Word document.

  • To view your graded work, come back to the Dropbox or go to the Gradebook after your instructor has evaluated it.

  • Make sure that you save a copy of your submitted project.

    Note: This is a Course Level Assessment Assignment.


Assignment Rubric (100 points)


Grading Criteria                                                                                                                          

                     Points Possible


Explain whether or not Alan was actively listening. Give supporting examples



Describe the effects of Allan’s opening comments on the performance review using concepts from the text. How does his negative attitude affect the reviews?



Identified how diversity and multiculturalism impacted Alan’s listening skills and the impact this could have on his organization.



Make three suggestions for Allan to establish a supportive climate by applying the guidelines from the reading (10 points each)



Suggest two ways for Allan to start interviews that would set a positive tone. (10 points each)



Response is clearly written using Standard American English including correct grammar, spelling, and punctuation, complete sentences and paragraphs, and is free of typographical errors and includes appropriate APA formatted citations









The following reference may be used: Wood, Julia T. (2013). Interpersonal Communication: Everyday Encounters, 7th Edition. Cengage Learning. VitalSource Bookshelf Online.

Video link


Video Transcript link


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