Our Money Back Guarantee gives you the right to request and receive a refund at any stage of your order, if anything goes wrong. This includes any possible problems you might encounter, and secures your interests. Our company enjoys a high customer satisfaction rate, while refund requests are rare, which is partly due to our crystal-clear Money Back Guarantee. Quality-based refund requests are reviewed by our specialists and processed within a 14 day period, all other refund requests are processed within 3-4 business days.
All the funds loaded to your StudyAcers.com account, or reserved for a specific order, which have not yet been released to your writer, are 100% refundable, until you proceed to the last stage/part of an order. The payments used for a specific order will be refunded to your account in case you cancel the order (excluding payments for the additional service “Featured order“). You can, however, only claim back the amount that has not yet been paid to the writer using the “Release” button. In order to claim back the money from your current balance, you need to press “Request a refund of your balance” on your personal page (tab “Balance“). You can only refund the money if your current balance is positive. Once the final payment to the writer is released, the order is considered complete, and no money will be refunded.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.