Watch the video clips included in the Module Overview. Write your impressions of the videos. What main points did you take away from the videos? Which video did you like the most and why? Make a 100–200 word post first, and then read and respond to your classmates’ posts.

Q-

Select a process that you are familiar with. Develop a process flow chart for the process. If it is a service, you can do a service blue print. Study the flow chart. Can you improve the process? What changes will you make to improve the process? First, post your flow chart and recommended changes

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